Refund & Exchange Policy
Everything you need to know about our returns, exchanges, and damaged items policy.
1. 7-Day Exchange & Return Policy
We have a 7-day exchange/return policy. Exchanges or returns are eligible within 7 days after receiving your package.
- Products are eligible for exchange only if they are unused, undamaged, and with all original tags and packaging intact.
- Please note that sale items cannot be exchanged once the order is placed.
- We do not bear the shipping or delivery cost for exchanging products.
- If the product you want to exchange is out of stock, you can return it for store credits which will be valid for up to 6 months.
- We do not accept cash refunds for standard returns. If you are not happy with the product, you can return it for store credits provided the return conditions are met.
2. Missing or Damaged Items
We are truly sorry if your delivery did not go smoothly. Here is how we resolve it:
Missing Item: Please contact us immediately through our email (fits@zeze.lk) or WhatsApp along with your order receipt, and we will ensure a hassle-free process to complete your order.
Damaged Item: Email us at fits@zeze.lk with photos of the damage. If the product is in stock, we will arrange a fresh delivery. If it is out of stock, you can choose to go for store credits or a cash refund.
3. Need More Questions?
If you need further assistance regarding exchanges or returns, feel free to reach out to us:
Hotline / WhatsApp: +94 77 119 8988
Email: fits@zeze.lk
Instagram / Facebook: @zezefits
Address: 281, Galle Road, Kollupitiya, Sri Lanka, 0300
