Frequently Asked Questions
Got questions? We’ve got answers. Find everything you need to know about shopping with ZEZE.
1. How long does delivery take and how much does it cost?
We offer island-wide delivery across Sri Lanka:
• Colombo: Rs. 350 (2–5 working days)
• Colombo Suburbs: Rs. 400 (2–5 working days)
• Out of Colombo: Rs. 450 (3–5 working days)
2. Can I cancel or modify my order after placing it?
Once an order has been successfully confirmed, we cannot modify or cancel it. Please double-check your items, sizes, and shipping details before confirming your checkout.
3. What is your return and exchange policy?
We have a 7-day exchange and return policy. Items must be unused, undamaged, and with all original tags attached. Please note that sale items cannot be exchanged, and return shipping costs must be borne by the customer. If an item is out of stock, you can receive store credits valid for up to 6 months.
4. How can I contact customer support if I have an issue?
You can reach us quickly via WhatsApp or phone at +94 77 119 8988, or email us at fits@zeze.lk. You can also drop us a direct message on our Instagram or Facebook pages (@zezefits).
Still have questions? We are happy to help!
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